The True Cost of our Disengagement

Whether by layoff, reorg or attrition, many businesses underestimate the true cost of losing talent, which goes beyond the obvious visible, “hard” expenses of payouts, fees, recruiting and training new employees. The “soft”, unseen costs are dips in productivity,...
From “Single Use” to “Recycle” Mindset

From “Single Use” to “Recycle” Mindset

We suffer from a use-once-and-throw-away mindset. This goes for both plastics and people. Companies exhale and inhale staff on an annual cycle, but nothing ever truly disappears. The plastic particles from a single-use bottle come back into our drinking water, our...
Managing Rebels: Who They Are and What They Need

Managing Rebels: Who They Are and What They Need

We all have one. The brash, high-performer with the big mouth. A fountain of radical ideas, constantly pushing back against the status quo. He bends the rules, ignores advice and does things his own way. Emotional, intense and stubborn, he takes your time and upsets...
Reaching the Factory Floor

Reaching the Factory Floor

For many multinationals, internal communication is split between the office workers and those on the factory floor. Plant and field workers have some of the hardest jobs and provide core value for the company. Yet this group shows low engagement and out of touch with...
Habits of High-Visibility Leaders

Habits of High-Visibility Leaders

Often, our top-level leaders live in another world; they work at the same company with the same goals, vision and share the same elevators, but are invisible to the community working for them. How can leaders increase their presence, visibility, and interaction with...