by fionapass | Jun 28, 2025 | AI
While companies are automating customer service with AI bots to increase efficiency and cut costs, customers are reacting by switching brands. In the AI Age, the company that offers the best Human-first customer service will succeed. Humans are still the ones doing...
by fionapass | May 26, 2025 | AI
A new approach to software development where anyone can use AI to generate working code just by prompting specs and goals in natural language. Vibe Coding is a laid-back yet powerful way to create small, personal tech solutions quickly, without needing to read or...
by fionapass | May 13, 2025 | AI
The big AI players – Gemini, ChatGPT, DeepSeek – get the spotlight, but Small Language Models (SLMs) are attracting the attention of AI leaders in the workplace. Lightweight and secure, they run on your internal data, speak your company’s language, and stay...
by fionapass | Apr 28, 2025 | AI
When Microsoft CEO Satya Nadella said, “Humans and AI agent swarms will be the next frontier” in the AI landscape, we officially entered the era of AI swarm intelligence. What’s an AI swarm, how they work, what they’re good for and how to set them up in your...
by fionapass | Apr 11, 2025 | AI
Most professionals and organizational leaders don’t have the time to keep up with the nonstop flood of new AI tools and updates, let alone figure out which ones are actually useful. That’s where an External AI Integration Specialist comes in. Part coach, part sherpa,...
by fionapass | Mar 26, 2025 | AI
AI leadership means guiding all employees through change—supporting early adopters hungry to innovate, while engaging resistors who fear being left behind. Success depends on direct, human-centered leadership: one-on-one conversations, trust-building, and practical...
